Flutterwave is Hiring a Social Media and Community Manager

As the Social Media and Community Manager for our retail products, your primary focus is to engage, grow and delight our community and audience through social media marketing strategy and implementation. Simplified – we simply want you to create fun, engaging, exciting content that will be disseminated to our different audiences digitally. All content must take a creative spin on storytelling and be in line with the overall brand messaging and guidelines.

Responsibilities include but are not limited to:

Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends

You’ll be a great fit if you have the following skills:

Ability to create engaging content
Hands-on experience with social media management for brands
Excellent verbal and written communication skills – Strong sense of brand voice
Ability to think quickly
Public Relations / Business Development skills
Reputation Management skills
Strong copywriting skills
A sense of humour
BSc/BA in Marketing, Communications or similar field is a plus
An understanding of conventions and purposes of specific marketing processes and methods
An understanding of the conventions and ‘best practices’ of specific social media platforms
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask