Senior User Experience Researcher at VMWare

By January 9, 2023 No Comments

If you enjoy doing rapid usability testing and other lean and quantitative User Experience research and testing techniques, this is the right role for you.

In this position, you will conduct rapid User Experience research using tools like UserZoom to provide insights to help teams build better user experiences. You will do various types of testing, such as moderated and unmoderated usability testing, click testing, card sorting, and tree studies, depending on the needs of individual projects. Your work will improve the user experience of technology products at various development stages, and you will have a global impact.

You will be part of a central User Research team in VMware Design that supports many product teams. Others have been focusing on research strategy, and your job will be to complement what they are doing with more hands-on testing of existing and proposed products and features. You will leverage your skills to define how your work is done and showcase the value your work provides. This is a Senior position because we seek someone with proven expertise in rapid User Experience testing who can be a solid role model and advocate for the importance of doing it. Your job will include sharing your best practices with researchers and designers across VMware to enable them to conduct rapid UX studies successfully.

Who We Are

At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

Within 3 months
– Set up the structure and processes you need to efficiently conduct effective User Experience studies using UserZoom and other tools. You will focus on rapid techniques, such as moderated and unmoderated usability testing, click testing, card sorting, and tree studies, depending on the needs of individual projects. The goal will be to be quick yet provide helpful findings.
– Begin conducting rapid User Experience studies for teams that require this type of support.
– Provide office hours for people seeking advice.

Within 6 months
– Conduct multiple studies per month that efficiently deliver results for teams that need rapid UX research and testing support.
– Offer the templates and best practices you use to others who would benefit from conducting similar studies.
– Provide metrics showcasing the impact you are having.

Within a year
Your work will be sought after and readily acknowledged for the value it provides for delivering more predictably positive user experiences.

What type of work will you be doing?

What assignments, requirements, or skills will you be performing on a regular basis?

– Refining how we do rapid UX research practices in VMware Design.
– Planning and conducting multiple UX studies per month for various teams in VMware – – Design leveraging our existing tools like UserZoom.
– Providing your templates and guidance to others seeking advice.
– Showcasing the value of rapid UX testing for finding and addressing UX issues throughout the product development cycle.
– What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to Mary Lee, the Head of User Research in VMware Design. She focuses on building an environment where people work together to achieve great things. VMware Design has over 200 UX professionals, including researchers and designers, who are encouraged to do research that considers users’ perspectives throughout the design and development lifecycle. We cover a wide range of external and internal products, both existing products and new areas. It’s a dynamic place full of caring people.

Where is this role located?

This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable, or the location agreed upon with your hiring manager. You will be expected to live within four time zones from your team as defined by your business. The current team is spread throughout the United States.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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